attitude November 23rd, 2007

I filled up with petrol last night on the way home from a restaurant, I usually avoid the BP as it’s almost always the most expensive, however on this occasion it was convenient for me and the Shell across the road was around 10 cents per liter less, but it still meant that I didn’t have to drive over the other side of the highway.

Although the retail cost of the petrol has nothing to do with the console operator, I decided that I would express my concern. As I entered the shop I was greeted with a wonderful smile and a greeting that would make you think that you have just walked in to Palazzo Versace! How could I possibly express my concern and go off at someone so nice? It just goes to show that in Customer Service – Attitude is everything and that most of the time; anger can be dissolved so easily.